{"id":1113,"date":"2021-01-18T17:56:57","date_gmt":"2021-01-18T16:56:57","guid":{"rendered":"https:\/\/colleen-besch.lu\/communication\/"},"modified":"2021-03-15T15:18:53","modified_gmt":"2021-03-15T14:18:53","slug":"communication","status":"publish","type":"page","link":"https:\/\/colleen-besch.lu\/fr\/communication\/","title":{"rendered":"communication"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload fusion-custom-z-index\" style=\"--awb-background-position:center top;--awb-background-blend-mode:screen;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-z-index:0;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-padding-top-small:80px;--awb-padding-bottom-small:80px;--awb-margin-top:50px;--awb-min-height:500px;--awb-background-size:cover;--awb-flex-wrap:wrap;--awb-filter:saturate(0%) brightness(101%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:saturate(100%) brightness(100%);\" data-bg=\"https:\/\/colleen-besch.lu\/wp-content\/uploads\/2021\/02\/HEADERCommunication_pixabay_Pexels.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#ffffff;--awb-margin-top:-20px;--awb-margin-bottom:20px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:100px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;line-height:1em;\">communication<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #ffc107;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#a9d648;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"awb-menu awb-menu_row awb-menu_em-hover mobile-mode-always-expanded awb-menu_icons-left awb-menu_dc-yes mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-center loading mega-menu-loading awb-menu_desktop awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:40px;--awb-margin-top:30px;--awb-margin-bottom:0px;--awb-text-transform:none;--awb-min-height:30px;--awb-gap:50px;--awb-align-items:center;--awb-justify-content:center;--awb-items-padding-bottom:5px;--awb-active-color:#ffeb3b;--awb-submenu-text-transform:none;--awb-icons-size:17;--awb-icons-hover-color:#ffeb3b;--awb-main-justify-content:flex-start;--awb-mobile-justify:center;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:&quot;Cookie&quot;;--awb-fusion-font-style-typography:normal;--awb-fusion-font-weight-typography:400;--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"Colleen second menu FR\" data-breakpoint=\"1024\" data-count=\"0\" data-transition-type=\"fade\" data-transition-time=\"300\" data-expand=\"right\"><button type=\"button\" class=\"awb-menu__m-toggle awb-menu__m-toggle_no-text\" aria-expanded=\"false\" aria-controls=\"menu-colleen-second-menu-fr\"><span class=\"awb-menu__m-toggle-inner\"><span class=\"collapsed-nav-text\"><span class=\"screen-reader-text\">Toggle Navigation<\/span><\/span><span class=\"awb-menu__m-collapse-icon awb-menu__m-collapse-icon_no-text\"><span class=\"awb-menu__m-collapse-icon-open awb-menu__m-collapse-icon-open_no-text fa-bars fas\"><\/span><span class=\"awb-menu__m-collapse-icon-close awb-menu__m-collapse-icon-close_no-text fa-times fas\"><\/span><\/span><\/span><\/button><ul id=\"menu-colleen-second-menu-fr\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_row\"><li  id=\"menu-item-1208\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1208 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"1208\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/colleen-besch.lu\/fr\/institute\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">institute<\/span><\/a><\/li><li  id=\"menu-item-1209\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1209 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"1209\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/colleen-besch.lu\/fr\/team\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">team<\/span><\/a><\/li><li  id=\"menu-item-1210\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1210 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"1210\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/colleen-besch.lu\/fr\/charta-of-values\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">charta of values<\/span><\/a><\/li><li  id=\"menu-item-1206\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1206 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"1206\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/colleen-besch.lu\/fr\/coaching-concept\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">coaching concept<\/span><\/a><\/li><li  id=\"menu-item-1207\"  class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1207 awb-menu__li awb-menu__main-li awb-menu__main-li_regular\"  data-item-id=\"1207\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a  href=\"https:\/\/colleen-besch.lu\/fr\/training-concept\/\" class=\"awb-menu__main-a awb-menu__main-a_regular\"><span class=\"menu-text\">training concept<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/colleen-besch.lu\/wp-content\/uploads\/2021\/01\/Background_Soft.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-left-small:26px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:left;--awb-font-size:17px;--awb-letter-spacing:2px;--awb-text-color:#45152a;\"><p style=\"text-align: center;\"><i>\u00ab\u00a0La communication est une science difficile.<br \/>\nCe n\u2019est pas une science exacte. Ca s\u2019apprend et \u00e7a se cultive.\u00a0\u00bb<br \/>\n(Jean Luc Lagard\u00e8re)<\/i><\/p>\n<\/div><div class=\"fusion-text fusion-text-2 sm-text-align-left\"><p class=\"bodytext\">Aujourd\u2019hui, dans le monde du travail, on sait qu\u2019une communication r\u00e9ussie entre les collaborateurs m\u00eame, entre collaborateurs et sup\u00e9rieurs, vis-\u00e0-vis des clients et acteurs tiers est indispensable \u00e0 la productivit\u00e9 et au succ\u00e8s de l\u2019entreprise.<br \/>\nUn manque de communication ou une communication d\u00e9form\u00e9e peut avoir des effets d\u00e9vastateurs.<\/p>\n<p class=\"bodytext\">Le mot \u00ab communication \u00bb signifie plus qu\u2019une information, au sens abstrait du terme. Il comprend concr\u00e8tement le processus m\u00eame du dialogue, c.\u00e0d. l\u2019\u00e9change verbal et non verbal, d\u2019informations et d\u2019exp\u00e9riences.<\/p>\n<p class=\"bodytext\">L&rsquo;absence d&rsquo;informations ou des informations incompl\u00e8tes, une communication d\u00e9form\u00e9e ou manipulatrice dans le processus de travail donnent \u00e0 l&#8217;employ\u00e9 l&rsquo;impression d&rsquo;avoir un r\u00f4le insignifiant au sein de l&rsquo;entreprise.<\/p>\n<p class=\"bodytext\">Or une communication ordonn\u00e9e commence \u00e0 la t\u00eate de l\u2019entreprise, par la volont\u00e9 des dirigeants d\u2019instaurer une communication congruente et continue, une culture de communication et ceci jusqu\u2019au niveau le plus bas de la hi\u00e9rarchie dans l\u2019entreprise en interne et vers les clients et acteurs tiers en externe.<\/p>\n<h4 class=\"bodytext\"><span class=\"important\">\u201eRaising your competence\u201c.<\/span><\/h4>\n<p class=\"bodytext\">Nous mettons \u00e0 votre disposition notre know-how dans le cadre du d\u00e9veloppement des comp\u00e9tences sociales de vos collaborateurs au-del\u00e0 des seules comp\u00e9tences techniques comme atout d\u2019une employabilit\u00e9 \u00e0 long terme.<\/p>\n<p class=\"bodytext\"><b>Ensemble, nous vous proposons de d\u00e9velopper<\/b><\/p>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:14px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#a9d648;--awb-title-color:#212934;--awb-content-color:#4a4e57;--awb-icon-box-color:#a9d648;--awb-toggle-hover-accent-color:#ffc107;--awb-title-font-family:&quot;Cookie&quot;;--awb-title-font-weight:regular;--awb-title-font-style:normal;--awb-title-font-size:40px;--awb-title-line-height:1.36;--awb-content-font-family:&quot;Montserrat&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1113-1\"><div class=\"fusion-panel panel-default panel-72a5433db8e47012f fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_72a5433db8e47012f\"><a aria-expanded=\"false\" aria-controls=\"72a5433db8e47012f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1113-1\" data-target=\"#72a5433db8e47012f\" href=\"#72a5433db8e47012f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Les comp\u00e9tences en communication de vos collaborateurs<\/span><\/a><\/h4><\/div><div id=\"72a5433db8e47012f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_72a5433db8e47012f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Les bases d\u2019une bonne communication en entreprise<\/li>\n<li>G\u00e9rer les situations difficiles de communication \u2013 g\u00e9rer les conflits<\/li>\n<li>L\u2019assertivit\u00e9<\/li>\n<li>La communication efficace au t\u00e9l\u00e9phone<\/li>\n<li>G\u00e9rer les situations difficiles de communication au t\u00e9l\u00e9phone<\/li>\n<li>N\u00e9gocier de mani\u00e8re efficace<\/li>\n<li>Rh\u00e9torique et pr\u00e9sentation<\/li>\n<li>Savoir argumenter<\/li>\n<li>La communication efficace dans le d\u00e9roulement des projets<\/li>\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0eea46c781d0eaac0 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0eea46c781d0eaac0\"><a aria-expanded=\"false\" aria-controls=\"0eea46c781d0eaac0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1113-1\" data-target=\"#0eea46c781d0eaac0\" href=\"#0eea46c781d0eaac0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Les aptitudes d\u2019accueil, de vente et de conseil<\/span><\/a><\/h4><\/div><div id=\"0eea46c781d0eaac0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0eea46c781d0eaac0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>L\u2019accueil et la prise en charge professionnels<\/li>\n<li>Motivation et confiance en soi<\/li>\n<li>La communication dans l\u2019entretien de vente<\/li>\n<li>Prise en charge des clients par t\u00e9l\u00e9phone<\/li>\n<li>Conseiller et vendre par t\u00e9l\u00e9phone<\/li>\n<li>Les chances et les risques des pr\u00e9textes et objections<\/li>\n<li>Techniques professionnelles de cl\u00f4ture<\/li>\n<li>Travailler dans l\u2019esprit clients<\/li>\n<li>L\u2019acquisition de clients nouveaux<\/li>\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-aa56ccb7f2621762b fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_aa56ccb7f2621762b\"><a aria-expanded=\"false\" aria-controls=\"aa56ccb7f2621762b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1113-1\" data-target=\"#aa56ccb7f2621762b\" href=\"#aa56ccb7f2621762b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">La vente et le marketing pour votre entreprise<\/span><\/a><\/h4><\/div><div id=\"aa56ccb7f2621762b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_aa56ccb7f2621762b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Les outils d\u2019un bon marketing et d\u2019une bonne communication externe<\/li>\n<li>Communication et repr\u00e9sentation vers l\u2019ext\u00e9rieur\u00a0: Formes possibles de communication<\/li>\n<li>Les possibilit\u00e9s de fid\u00e9lisation des clients par une communication cibl\u00e9e<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-766f9d395f3b67199 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_766f9d395f3b67199\"><a aria-expanded=\"false\" aria-controls=\"766f9d395f3b67199\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1113-1\" data-target=\"#766f9d395f3b67199\" href=\"#766f9d395f3b67199\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Une culture de communication au sein de votre entreprise<\/span><\/a><\/h4><\/div><div id=\"766f9d395f3b67199\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_766f9d395f3b67199\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Int\u00e9gration de la communication dans les valeurs et les objectifs de l\u2019entreprise<\/li>\n<li>Elaboration d\u2019un guide de la communication interne<\/li>\n<li>Mise en place d\u2019informations claires et r\u00e9guli\u00e8res<\/li>\n<li>Mise sur pieds d\u2019un journal interne de l\u2019entreprise<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p>Nous nous r\u00e9jouissons de mettre nos comp\u00e9tences \u00e0 votre disposition.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1113","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/pages\/1113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/comments?post=1113"}],"version-history":[{"count":4,"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/pages\/1113\/revisions"}],"predecessor-version":[{"id":1214,"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/pages\/1113\/revisions\/1214"}],"wp:attachment":[{"href":"https:\/\/colleen-besch.lu\/fr\/wp-json\/wp\/v2\/media?parent=1113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}